Our Promises and Values
At Gunyah Dental, we pride ourselves on the exceptional service we offer our clients and the professional environment we practice within. All our patients receive a first class customer service, focused on patient care and wellbeing.
We promise to:
- Always put your interests first
- Be gentle and caring
- Take the time to listen to you
- Fully explain all the treatment options available
- Be completely honest and transparent at all times
- Discuss any fees before you have treatment. There will be no hidden or unexpected charges
- Take special care of nervous and anxious patients and those with dental phobias
- Our aim is to keep patients for life, therefore we can pace ourselves
- Treatment can be done in stages or broken down into manageable phases of health, restoration and maintenance. Our overall goal is “completed care.”
- Provide the highest standards of cleanliness and sterilization
- Reduce our impact on the environment whilst ensuring the highest level of safety and cleanliness possible
- Commit to continuous professional education so that we keep up to date with advances in dentistry
We positively encourage feedback to enable us to continually monitor and improve our services and our customer's experience. We encourage patients to talk or write to us if there is any topic they wish to raise.
If you have any feedback or concerns about any aspect of your treatment, please contact either of the practice owners, Dr Tony Appleton or Dr Lisa Appleton, directly via tony@gunyahdental.com.au or lisa@gunyahdental.com.au and they will respond within 48 hours.